Effective Date: 2025/04/16
Willow Behavioral Health (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [https://willow-bh.com/] (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site.
1. Information We Collect
We collect several types of information in order to provide quality behavioral health services and improve our website:
a. Personal Information
This includes information that can be used to identify you directly or indirectly:
- Name
- Email address
- Phone number
- Mailing address
- Insurance information
- Medical history or mental health information (if submitted via secure forms)
- IP address (when linked to other identifying information)
b. Non-Personal Information
Automatically collected data may include:
- Browser type and version
- Operating system
- Referring website
- Pages viewed
- Time and date of visit
- Clickstream data
2. How We Collect Information
We may collect information in the following ways:
- Directly from you when you fill out forms, request information, or contact us.
- Automatically through cookies, analytics tools, or similar technologies.
- From third parties (e.g., referral partners or integrated services).
3. Use of Your Information
We may use your information to:
- Provide behavioral health services
- Respond to inquiries or service requests
- Schedule appointments or consultations
- Process payments or insurance claims
- Improve our website and user experience
- Send updates or health-related communications
- Comply with legal obligations (including HIPAA)
4. Sharing and Disclosure of Information
We do not sell your personal information.
We may share your information with:
- Licensed health professionals within our practice
- Third-party service providers (e.g., appointment schedulers, IT support, billing processors)
- Legal or regulatory authorities when required by law
- Emergency personnel if necessary to protect your health or safety
All service providers are required to comply with strict privacy and confidentiality obligations.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience and gather usage data. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the Site.
6. Data Security
We implement industry-standard safeguards to protect your information, including:
- Secure Sockets Layer (SSL) encryption
- HIPAA-compliant electronic health record systems
- Role-based access controls
- Regular audits and staff training
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have rights under privacy laws such as the CCPA or GDPR, including:
- The right to access or correct your personal information
- The right to request deletion of your information
- The right to opt out of marketing communications
- The right to lodge a complaint with a supervisory authority
- To exercise any of these rights, please contact us at contact@willowbh.com.
8. Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.
9. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Your continued use of the Site following any changes indicates your acceptance of the new policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Willow Behavioral Health:
Email: contact@willowbh.com
Phone: (425) 245-5060
Website: https://willow-bh.com/